This Shipping Policy explains how BITSCCTV handles order processing, shipping, delivery timelines, and related conditions for products purchased through our website or sales team.
1. Order Processing
- All orders are processed after confirmation of payment or advance payment (if applicable).
- Order processing typically takes 1–3 business days, depending on product availability and order volume.
- Custom or bulk CCTV installations may require additional processing time.
2. Shipping Methods
We use reliable courier services and logistics partners to ensure safe and timely delivery of products.
Shipping methods may include:
- Local courier services
- National logistics companies
- Company-managed delivery for installation projects
3. Delivery Time
Delivery time depends on your location and product type:
- Local Orders: 2–5 business days
- National Orders: 3–7 business days
- Large CCTV Projects / Bulk Orders: Delivery time will be shared at the time of order confirmation
Delays may occur due to weather conditions, courier delays, strikes, or other unforeseen circumstances.
4. Shipping Charges
- Shipping charges may vary based on weight, size, and delivery location.
- Free delivery may be offered on selected products or promotional offers.
- Installation-based CCTV projects may include shipping in the overall quotation.
5. Installation Orders
For CCTV installation services:
- Products may be delivered directly to the installation site
- Installation dates will be scheduled after product availability confirmation
- Customer must ensure site readiness for smooth installation
6. Order Tracking
Where applicable, tracking details will be provided via:
- SMS
- Customer support
Customers can track their shipments using the provided tracking number.
7. Delivery Issues
If you face any of the following issues:
- Delayed delivery
- Damaged package
- Missing items
Please contact us within 48 hours of delivery so we can assist you promptly.
8. Risk and Ownership
Once the product is handed over to the courier or delivered to the customer, the risk of loss or damage transfers to the customer. However, we ensure proper packaging to minimize any risk during transit.
9. CCTV Equipment Handling Note
Since CCTV products are sensitive electronic devices, we ensure:
- Secure packaging
- Anti-static protection where required
- Safe handling during transportation
We recommend professional installation for best performance and safety.
10. Incorrect Address
We are not responsible for delays or failed deliveries due to incorrect or incomplete address provided by the customer.
11. Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: info@bitscctv.co.uk
Phone: 07988604966
Address: 4 Southbrook Terrace,
Bradford BD7 1AB, UK